Rio Grande Micro

Price, specifications and terms of offers are subject to change without notice. Rio Grande Micro, Corp. is not responsible for typographical and/or photographical errors. Customer pays return shipping charges for all Return Merchandise Authorization (RMA) services. Rio Grande Micro, Corp. reserves the right to refuse service to anyone.

Payment Methods include: Visa, Mastercard, Discover, Pre-paid company check, personal check, cashier's check or money order. (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank.)

Processing Time. You can expect your order to be processed within the next two business days, provided the items are in stock and there are no problems with payment verification. Orders are not processed on weekends and holidays.

Shipping Methods include:
UPS Ground - 5 to 7 business days + one to two days to process the order.
UPS 3Day - 3 business days + one to two days to process the order.
UPS 2Day - 2 business days + one to two days to process the order.

The invoice will list product value, shipping and handling cost, sales tax (if any,) and a total amount. Currency of transactions is US dollars.
Sales tax is only required for orders shipping within our resident states of business. Therefore all orders shipping within New Mexico will be charged applicable sales tax according to current tax rate, except customers which presents a qualified reseller tax exemption form.

Product Testing. Rio Grande Micro, Corp. do conduct product testing before shipping any merchandise.

Refund Policy. Merchandise unless otherwise noted may be returned within 30 days from the original invoice date for a refund. A return authorization number is required for all returns (rma@rgpower.com.) A 15% restocking fee may apply, shipping charges are non-refundable. Customers must inform Rio Grande Micro, Corp. of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly (orders@rgpower.com.) To return a product you must obtain a Return Merchandise Authorization (RMA) number within the guarantee return period for the product. Returns without prior authorization and a RMA number will not be accepted. Once issued, RMA numbers are valid for 15 days within which return products must be received by Rio Grande Micro, Corp. RMA numbers will not be extended or reissued. Customer should display the RMA number(s) on the shipping label of boxes containing the returned product.

Physical damage to any product purchased from Rio Grande Micro, Corp. will effectively void warranty coverage. Improper Installation and/or improper usage may permanent damage on products. Product that are considered physically damaged cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Rio Grande Micro, Corp. will return any physically damaged product back to the customer at the customer's expense.

Back-order merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged. In such instance we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your e-mail address to alert you of the situation.

Product listings. Rio Grande Micro, Corp. works for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Rio Grande Micro, Corp. shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.

Rio Grande Micro, Corp. may change product specifications and/or physical appearance at any time. Rio Grande Micro, Corp. does its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, package alterations, and electrical specifications. Rio Grande Micro, Corp. will not be held responsible for product revision changes.